Recipient Terms and Conditions

Last updated: August 2025

Company details

Huuray A/S (Org. nr: DK 33948786)

Carl Jacobsens Vej 16E, 2. sal, 2500 Valby, Denmark

Email: support@huuray.com

Website: https://huuray.com

These terms (“Terms”) apply to individuals who receive, purchase, or redeem gift cards, value-codes, vouchers, experiences, or similar rewards via Huuray.com (“Site”) or related flows (collectively, the “Services”). By using the Services, you accept these Terms and our Privacy Policy.

We may update these Terms from time to time by posting a new version on the Site. The “Last updated” date indicates when changes were made. If you do not agree to the updated Terms, please stop using the Services.

1) Types of Products

1.1 Partner Gift Cards (Huuray as intermediary)

Most gift cards on Huuray are Partner Gift Cards — sold by Huuray but issued and fulfilled by Huuray’s partners (e.g., Zalando, H&M, Starbucks, Primark, Argos, Hotels.com, etc.).

  • Redemption & support: The partner is solely responsible for redemption, product/service quality, defects, and any cash redemption rights required by law.

  • Bankruptcy: If a partner ceases trading or goes bankrupt, Huuray cannot refund or exchange the value unless required by applicable law.

  • Partner terms: Each partner’s own terms, fees (if any), and geographical restrictions apply. You must review and accept those when redeeming.

1.2 Freedom-of-Choice Gift Card (Huuray as issuer)

The Freedom-of-Choice Gift Card is a Huuray-issued value or code that can be redeemed on Huuray.com for a wide range of options — including gift cards, experiences, physical products, and charitable donations.

Huuray is the contractual counterparty for this product. Once you receive your Freedom-of-Choice Gift Card, you can explore the categories and choose how to use your value.

2) Using Your Code / Balance

  • Eligibility: You must be at least 18 years old (or have legal capacity in your jurisdiction) to use the Services.

  • Access: You need internet access and a compatible device. Service availability may vary due to maintenance, traffic, or third-party issues.

  • Balance:

    • The amount shown under “Your balance” represents your available value.

    • If your basket exceeds your balance, you may pay the difference via standard payment methods.

    • If you don’t spend your full balance, the remainder stays on your code until expiry.

    • You can add additional value codes to your balance by clicking “Your balance” and entering new codes.

  • Delivery times: Digital delivery is typically instant but may take up to a few business days. Physical items may take longer due to postal or courier delays.

  • Errors: You are responsible for providing accurate information. If you enter incorrect delivery or redemption details, Huuray cannot guarantee recovery once the code has been delivered or redeemed.

3) Fees & Limits

  • Huuray fees: No fees apply to redeeming the Freedom-of-Choice Gift Card or Partner Gift Cards on the platform.

  • Partner fees: Individual partners may have fees or restrictions outlined in their own terms.

  • Limits: Huuray may apply transaction or value limits for fraud prevention or compliance reasons.

  • Taxes: Any tax obligations related to the use or redemption of a gift card are your responsibility.

4) Sales, Delivery & Right of Withdrawal

4.1 Sales & Delivery

After you select and complete payment (if applicable), delivery occurs as described during checkout (typically by email or SMS for digital items).

4.2 Right of Withdrawal

In accordance with Danish and EU consumer law:

  • Digital content (e.g., e-gift cards or codes): By selecting instant delivery, you expressly consent to immediate delivery and acknowledge that you waive your right of withdrawal once delivery has begun.

  • Partner Gift Cards: Any extension, exchange, or cash redemption must be handled directly with the partner under their terms.

  • Physical products or experiences: Returns or cancellations follow the conditions stated at purchase.

5) Validity

  • Freedom-of-Choice Gift Card/ Value-codes: Valid for 12 months from the issue date unless otherwise stated.

  • Partner Gift Cards: Validity is set by each partner and must be checked in their individual terms.

  • Expired codes/gift cards: Once expired, balances cannot be used unless extension is permitted by the issuer or required by law.

6) Identity, Fraud & Compliance

To prevent fraud and ensure regulatory compliance, Huuray may request verification (such as name, email, phone, or address). In certain cases, additional information may be required to comply with Danish and EU anti-money laundering (AML) regulations.

Huuray may suspend or cancel access without notice if there is suspected misuse, false information, or legal obligation to do so.

7) Partner Availability & Substitution

  • Availability: Partner options, denominations, and products may change without notice.

  • Alternatives: If a specific option becomes unavailable, Huuray may suggest alternatives of similar value.

  • No guarantee: Huuray does not guarantee the continued availability of any particular brand or partner.

8) Liability & Warranties

  • Partner responsibility: For Partner Gift Cards, the issuing partner is responsible for redemption and product/service fulfillment.

  • Huuray liability: Huuray’s liability for any claim is limited to the value paid to Huuray for the affected product, unless otherwise required by law.

  • Exclusions: Huuray is not liable for indirect losses, carrier delays, or system outages, except as required under mandatory consumer law.

  • Consumer rights: Nothing in these Terms limits your statutory rights under Danish or EU law.

9) Intellectual Property

All logos, trademarks, and visual materials displayed on Huuray.com are protected and owned by Huuray or its partners. You may not use them without written consent.

10) Privacy & Cookies

Your personal data is processed according to Huuray’s Privacy Policy (GDPR-compliant).

  • Data is stored in the EU.

  • We may use approved U.S. subprocessors under standard contractual clauses.

  • We use Cookiebot for cookie consent and may use marketing cookies based on your consent.

  • Data controller: Huuray A/S (CVR DK 33948786)

  • Privacy contact: privacy@huuray.com

11) Complaints

If you are dissatisfied with a gift card, product, or service purchased or redeemed via Huuray, please contact support@huuray.com.

You can also submit a complaint via the EU Commission’s Online Dispute Resolution (ODR) portal, using our email address: support@huuray.com.

12) Governing Law & Venue

These Terms are governed by Danish law, with the City Court of Copenhagen as the first instance.

Consumers may also invoke mandatory consumer protection laws in their home country where applicable.

13) Miscellaneous

  • Severability: If any clause is invalid, the rest remains in force.

  • No assignment: You cannot transfer your rights or obligations under these Terms.

  • Force majeure: Huuray is not liable for events outside its reasonable control (e.g., network outages, strikes, or government actions).

  • Language: In case of translation discrepancies, the Danish version prevails for Danish customers.

Need help?

support@huuray.com